Changes - Returns & Right of Withdrawal

 

CANCELLATION OF ORDER BY THE CUSTOMER
For any order cancellation (total or partial) the customer should send an e-mail to info@assi.gr

 

CANCELLATION OF ORDER BY ASSI.GR
The customer's order may be canceled for any of the following reasons:

 

A) Non-payment of the order within a reasonable period of time when the method of payment is bank deposit

 

B) When, due to a technical error, the listed price or the description on the product is incorrect

 

C) When the product ordered is unavailable and the system has not had time to be updated, and/or when it cannot be supplied by its supplier for any reason and cause

 

D) In case the customer does not use the ordering system of www.assi.gr correctly

 

E) In case the execution of the order contravenes laws, rules and regulations

G) In cases of force majeure

 

RETURN OF ORDER - PRODUCTS
The customer can return any product for FREE and be refunded within 15 working days, in the event that the return is due to an error by the online store or he himself does not wish to receive the product within the specified period of time (the return can be made by issuance of credit or refund).

 

The refund in the case of an order with REFUND or DEPOSIT, is made by depositing the amount from the online store to a bank account of a Greek bank indicated by the customer.

 

The refund in case of an order with a CREDIT CARD or PAYPAL payment method is made electronically.

 

If the customer wants to return a product for personal reasons beyond 15 days, without the fault of the online store, then the shipping costs should be covered by the customer.

 

WITHDRAWAL
The customer may withdraw from the sale within 15 days of the shipment of the product and return it to the online store at his own expense. The online store is entitled to accept the return of the product ONLY if the packaging has not been tampered with and is accompanied by the proof of payment.

 

Refunds are sent within 10 business days of receiving the product.

 

The refund for payment by cash on delivery or bank deposit is made by bank transfer from the COMPANY's account to the customer's account, who should send the COMPANY the following information:

-IBAN

-Account Beneficiary

- Bank to which the account belongs

 

Refunds for payment by credit/debit card or payment via PAYPAL are made through an electronic system.